Technical support
Resolve issues faster with consistent answers instead of raw DNS output and guesswork.
ResolveRadar
Intent-aware DNS diagnostics
Find what DNS checks miss.
ResolveRadar learns what each record is meant to do, checks every dependency behind it, and explains failures in plain language for the team that has to fix them.
The problem
A customer configures DNS. Existing tools confirm the record exists and is spelled right. But when something still does not work, someone on your team has to diagnose the problem by hand.
1
Customer configures DNS
An email platform, tracking vendor, or identity provider asks them to add records. They copy, paste, and hope.
2
Existing tools validate the record
Lookup tools confirm the record exists with the right value. Everything looks green.
3
Support still has to diagnose the problem
Links break for some users, mail lands in spam, and the record checker says nothing is wrong. The investigation falls on your team.
Validation vs. diagnosis
Traditional tools validate DNS. ResolveRadar diagnoses configurations.
DNS validation
What exists?
- Record lookup
- Syntax validation
- Raw DNS output
ResolveRadar
Will it work?
- Understands what the record is trying to accomplish
- Analyzes the full dependency chain behind it
- Explains failures and how to resolve them, in plain language
How ResolveRadar works
Three steps, from a domain name to a fix you can act on.
1
Understand
We work out what each configuration is trying to accomplish. A CNAME pointing at mandrillapp.com is Mailchimp transactional email; a TXT record starting with v=spf1 is email authentication.
2
Analyze
Knowing the intent tells us what has to be true. We test the DNSSEC chain of trust, query multiple public and authoritative resolvers, count SPF lookups, and check for conflicting or stale records.
3
Explain
Every finding comes with a plain-language explanation of what broke, who it affects, and the exact path to resolution.
Built for teams solving DNS problems
ResolveRadar is for the people who get the ticket when a customer's DNS configuration fails.
Technical services
Diagnose complex configurations without hours of manual investigation across lookup tools.
Platform teams
Create better onboarding experiences for customers who have to configure DNS at scale.